Service Hub AI Triage
Tickets
Support ticketing with SLA tracking, AI triage, auto-routing and omnichannel intake.
Open
6
Urgent
2
needs attention
Avg Response
18 min
SLA Compliance
75%
| Number | Subject | Contact | Priority | Status | Assigned | SLA | Created |
|---|---|---|---|---|---|---|---|
| T-2026-0842 | Email sync not pulling from Gmail | Sarah Johnson | high | in-progress | Alex Chen | on-track | 2026-04-18 09:22 |
| T-2026-0843 | Cannot invite team member — permission error | Mike Chen | medium | open | - | on-track | 2026-04-19 14:05 |
| T-2026-0841 | Billing invoice doesn't match quote | Emily Davis | urgent | in-progress | Priya Patel | at-risk | 2026-04-17 11:42 |
| T-2026-0840 | SMS sending fails with 401 error | David Brown | high | resolved | Alex Chen | on-track | 2026-04-16 08:12 |
| T-2026-0839 | Feature request: Zapier webhook delay | Lisa Park | low | waiting | Marcus Lee | on-track | 2026-04-15 15:30 |
| T-2026-0838 | Export CSV encoding garbled | Anna Martinez | medium | resolved | Alex Chen | on-track | 2026-04-14 10:08 |
| T-2026-0837 | Calendar timezone showing UTC | Rachel Kim | medium | in-progress | Priya Patel | on-track | 2026-04-13 16:45 |
| T-2026-0836 | Phone number not provisioned after A2P approval | Chris Taylor | urgent | open | - | breached | 2026-04-19 08:00 |